Tim' Coffee Shop Management Decisions
Executive
Summary
This
section provides an overview of your findings. This section should be no more
than half a page at the most, but a paragraph that is about 6-8 sentences is
about the right length. This summarizes everything you wrote about in your
report. This is also the conclusion for your report. If a business person did
not have time to read an entire report or business plan, the Executive Summary
should be the overview of the information.
This
is an overview of the findings that I received from Tim’s Coffee Shoppe. There
are pros and cons of Tim’s Coffee Shoppe as there is pros and cons in any
business. However, with Tim’s Coffee Shoppe is that they need to use what’s
around them to better improve their opportunity for finical growth. A look
beyond the present towards the future of Tim’s Coffee Shoppe. What finical
moves that need make improve in finical growth. Better improve in ways to
marketing. Furthermore make sure they are bring in more customers to their
business. Through this summary I will explain on ways they can bring in more
customers.
Regulations and Management
Summary
Provide a detailed summary of what
you observed in regulations and management area of the business. What I
observed in regulations and management are of the business is that the Tim
needs to be more focus on the improvement on customer satisfaction. Manage how
the environment is at the front room, staff room, and break room. Regulate more
important laws and code of conduct that every staff and employee that work for
Tim’s Coffee Shoppe. The strengths are that they have good customer services by
the customers, having a live band at Tim’s Coffee Shoppe, and also them being
located near them is a major strength. The weaknesses is that they need to
rearrange the menu or add healthier choices to the menu for snacks or a light
lunch. Then describe any strengths and weaknesses.
Action Items
Based on your analysis, tell Tim
what you recommend. I will recommendations that Tim needs follow these steps or even
understand these directions. Then grow from the information at Tim’s Coffee
Shoppe to improve this business. The vision statement in which Tim Coffee
Shoppe should follow is that “Caring and loyal value towards our customers and
continuously searching for new ways to improve in satisfying our customers.
With excellence service and product continue on in improving towards our
community”. That’s the vision statement that Tim should follow. Some of the short term goals are “need to
improve in the seating area, need to improve in menus selections, need to
improve in service order accurate. The long term goals are firing some
employees soon. Updating the technology in the place by at least having a
update computer. Always have someone in the back of the office room. Also by
improving the area being more organize. With less prices. Increase customer
satisfaction by 30. This contain detailed directions of what needs to be done
and by when. However, by starting at the short term goals first then grow to
the next level and start the long term goals. The reference is that this
obvious sit. Consider this vision statement, short term and long-term
goals, and even another loan to take out for the interior area in the front
lobby. He may or may not be following some of these however this will be a
great opportunity to Tim’s Coffee Shoppe.
HR Analysis
With the Human Resources needs to be
available for and is key to the whole schedule setup and who’s working the most
hours and who are getting paid more. I think with the same position that the
other employees are working should get paid same wage. Plus, give the right
employees the opportunity to work Tim’s Coffee Shoppe. Some of the strengths
are that they have loyal employees that enjoy working at Tim’s Coffee Shoppe.
The weakness is that they do not have any information about the human resources
position. I feel they may need more training on the human resources position.
Also with the few employees that do not want to work there. Should be an
opportunity for the other employees that do work there a given to work more
hours.
Action Items
Based on your analysis, detail for
Tim what needs to be done and when to improve this area of the business. Also,
you should defend your recommendations by providing references that support
your ideas. From research the human resources is defined as Human
resources managers “plan, direct, and coordinate the administrative functions
of an organization. They oversee the recruiting, interviewing, and hiring of
new staff; consult with top executives on strategic planning; and serve as a
link between an organization's management and its employees” (Human Resources Mangers).
Marketing Analysis
Summary
Provide a detailed summary of what
you observed in this particular area of the business. How did he advertise? I
do not see a much advertisement that Tim was providing for the business.
However, some of the new ideas that I have is to advertise their business with
the community and most importantly with the university. Start advertising some
of the university product and information in Tim’s Coffee Shoppe. Even seeing
to be a sponsor to the university. So they may even go on campus to advertise
the product. Then when they come to Tim’s Coffee Shoppe it will also have
advertisement of the university. The customers is the community and some of
them have some pros and cons comments. I think he can gain new customers by
simply advertising the university product then this will bring in students and
staff.
Action Items
Provide a SWOT Analysis detailing
the external threats and opportunities and the internal strengths and
weaknesses.
Strengths: The strength is that they
have good service that they provide to their customers.
Weaknesses: Is that they do not have
better marketing opportunities.
Opportunities: Is that they have the
opportunity to grow with new customers.
Threats: The threats are the
competitors around Tim’s Coffee Shoppe.
Economic Environment/Finance and Accounting/Financial
Statements
Summary
Provide a detailed summary of what
you observed in this particular area of the business. Look in the drawer
labeled “Business” and the information and draw some conclusions about the
economic environment of Tim’s Coffee Shoppe. Tim’s Coffee Shoppe is in the
right position because they have an overall growing opportunity that need to do
grow in the customers input. With them needing to improve in the marketing
area. To improve this situation at Tim’s Coffee Shoppe.
Action Items
With discussing the
Economic environment and impact on Tim’s business is that they have a major
opportunity around their area if they simply support more of the university.
Use your accounting and finance knowledge to interpret the Balance Sheet and
the Profit & Loss statement. Explain what Tim should do based on your understanding
of the financial picture. Tim should do is find another place to get their
supplies because this is a lot more expense in the loss statement.
Problem Solving/Recommendations
Summary
Give five
recommendations on what Tim’s Coffee Shoppe can do to improve their business.
As discuss in the action items for Tim’s Coffee Shoppe the short term and
long term goals are the recommendations that can do to improve their business.
To mention them again they are “needs
to improve in the seating area, need to improve in menus selections, need to
improve in service order accurate. The long term goals are firing some
employees soon. Updating the technology in the place by at least having a
update computer. Always have someone in the back of the office room. Also by
improving the area being more organize. With less prices. Increase customer
satisfaction by 30.
References
Associates
Capstone in Management. (2012). Retrieved from Tim's Coffee Shoppe simulation:
Human
Resources Mangers. (17. December 2015 ). Retrieved from: www.bls.gov/ooh/management/human-resources-managers.htm
