Tim' Coffee Shop Management Decisions

Tim' Coffee Shop Management Decisions

Executive Summary

This section provides an overview of your findings. This section should be no more than half a page at the most, but a paragraph that is about 6-8 sentences is about the right length. This summarizes everything you wrote about in your report. This is also the conclusion for your report. If a business person did not have time to read an entire report or business plan, the Executive Summary should be the overview of the information.

This is an overview of the findings that I received from Tim’s Coffee Shoppe. There are pros and cons of Tim’s Coffee Shoppe as there is pros and cons in any business. However, with Tim’s Coffee Shoppe is that they need to use what’s around them to better improve their opportunity for finical growth. A look beyond the present towards the future of Tim’s Coffee Shoppe. What finical moves that need make improve in finical growth. Better improve in ways to marketing. Furthermore make sure they are bring in more customers to their business. Through this summary I will explain on ways they can bring in more customers.

Regulations and Management

 Summary

Provide a detailed summary of what you observed in regulations and management area of the business. What I observed in regulations and management are of the business is that the Tim needs to be more focus on the improvement on customer satisfaction. Manage how the environment is at the front room, staff room, and break room. Regulate more important laws and code of conduct that every staff and employee that work for Tim’s Coffee Shoppe. The strengths are that they have good customer services by the customers, having a live band at Tim’s Coffee Shoppe, and also them being located near them is a major strength. The weaknesses is that they need to rearrange the menu or add healthier choices to the menu for snacks or a light lunch. Then describe any strengths and weaknesses.

Action Items

Based on your analysis, tell Tim what you recommend. I will recommendations that  Tim needs follow these steps or even understand these directions. Then grow from the information at Tim’s Coffee Shoppe to improve this business. The vision statement in which Tim Coffee Shoppe should follow is that “Caring and loyal value towards our customers and continuously searching for new ways to improve in satisfying our customers. With excellence service and product continue on in improving towards our community”. That’s the vision statement that Tim should follow.  Some of the short term goals are “need to improve in the seating area, need to improve in menus selections, need to improve in service order accurate. The long term goals are firing some employees soon. Updating the technology in the place by at least having a update computer. Always have someone in the back of the office room. Also by improving the area being more organize. With less prices. Increase customer satisfaction by 30. This contain detailed directions of what needs to be done and by when. However, by starting at the short term goals first then grow to the next level and start the long term goals. The reference is that this obvious sit. Consider this vision statement, short term and long-term goals, and even another loan to take out for the interior area in the front lobby. He may or may not be following some of these however this will be a great opportunity to Tim’s Coffee Shoppe.

HR Analysis

 Summary

With the Human Resources needs to be available for and is key to the whole schedule setup and who’s working the most hours and who are getting paid more. I think with the same position that the other employees are working should get paid same wage. Plus, give the right employees the opportunity to work Tim’s Coffee Shoppe. Some of the strengths are that they have loyal employees that enjoy working at Tim’s Coffee Shoppe. The weakness is that they do not have any information about the human resources position. I feel they may need more training on the human resources position. Also with the few employees that do not want to work there. Should be an opportunity for the other employees that do work there a given to work more hours.

Action Items

Based on your analysis, detail for Tim what needs to be done and when to improve this area of the business. Also, you should defend your recommendations by providing references that support your ideas.  From research the human resources is defined as Human resources managers “plan, direct, and coordinate the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees” (Human Resources Mangers).

                                                                        Marketing Analysis

Summary

Provide a detailed summary of what you observed in this particular area of the business. How did he advertise? I do not see a much advertisement that Tim was providing for the business. However, some of the new ideas that I have is to advertise their business with the community and most importantly with the university. Start advertising some of the university product and information in Tim’s Coffee Shoppe. Even seeing to be a sponsor to the university. So they may even go on campus to advertise the product. Then when they come to Tim’s Coffee Shoppe it will also have advertisement of the university. The customers is the community and some of them have some pros and cons comments. I think he can gain new customers by simply advertising the university product then this will bring in students and staff. 

Action Items

Provide a SWOT Analysis detailing the external threats and opportunities and the internal strengths and weaknesses.

Strengths: The strength is that they have good service that they provide to their customers.

Weaknesses: Is that they do not have better marketing opportunities.

Opportunities: Is that they have the opportunity to grow with new customers.

Threats: The threats are the competitors around Tim’s Coffee Shoppe.

Economic Environment/Finance and Accounting/Financial Statements

Summary

Provide a detailed summary of what you observed in this particular area of the business. Look in the drawer labeled “Business” and the information and draw some conclusions about the economic environment of Tim’s Coffee Shoppe. Tim’s Coffee Shoppe is in the right position because they have an overall growing opportunity that need to do grow in the customers input. With them needing to improve in the marketing area. To improve this situation at Tim’s Coffee Shoppe.

Action Items

With discussing the Economic environment and impact on Tim’s business is that they have a major opportunity around their area if they simply support more of the university. Use your accounting and finance knowledge to interpret the Balance Sheet and the Profit & Loss statement. Explain what Tim should do based on your understanding of the financial picture. Tim should do is find another place to get their supplies because this is a lot more expense in the loss statement.

Problem Solving/Recommendations

Summary

Give five recommendations on what Tim’s Coffee Shoppe can do to improve their business. As discuss in the action items for Tim’s Coffee Shoppe the short term and long term goals are the recommendations that can do to improve their business. To mention them again they are “needs to improve in the seating area, need to improve in menus selections, need to improve in service order accurate. The long term goals are firing some employees soon. Updating the technology in the place by at least having a update computer. Always have someone in the back of the office room. Also by improving the area being more organize. With less prices. Increase customer satisfaction by 30.  

References

Associates Capstone in Management. (2012). Retrieved from Tim's Coffee Shoppe simulation:   

                  http://extmedia.kaplan.edu/business/Media/AB299/Tims_Coffee_Shop/index.html

Human Resources Mangers. (17. December 2015 ). Retrieved from: www.bls.gov/ooh/management/human-resources-managers.htm