Skills Assessment Essay
The first skill that I feel is important in my future is
being able to use judgement and decision making. I have had to use these skills
in my past and definitely plan on using them in the future. I have been in the
military now for fifteen years and have had to make judgment calls and make
decisions. As an admin NCO I have had to make decisions dealing with time
management and being able to prioritize what tasks need to be completed in what
order. Working as a Cabinets and Appliances sales associate I have had to make
decisions on what to recommend customers as far as what cabinets and
countertops and appliances that would best suit their needs and wants. Working
with Combined Insurance I have had to make decisions on what coverages would be
best suitable for the client and to ensure that they are getting what they need
as well as want. During deployments I have had to make many decision and
judgment calls to ensure the safety of my convoys as well as the safety of our
equipment. Being a materials handler SGT I had to use good judgement when
setting up an warehouse to store 1500 engine worth of parts, to ensure that the
parts were going to be put in an organized manner in an appropriate amount of
space. I have had to make decisions on when to order what parts and when to
turn other parts in for funds. Working for Best Buy Geek Squad I have had to
make judgements on determining whether a customer’s computer was going to be
able to fix at the store, shipped out, or if needed to be replaced. L also had
to make decisions on how I was going to organize my work and what work needed
to be done at what time. When I first joined the military as an Administrative
Assistant I have had to make decisions to first join and then to join the military
as a Administrative Assistant then to changes my military occupation specialty
to maintenance and transportation. I have also had to make decisions on units
that I have had to relocate to.
The second
skill that I think would be important in my future is coordination. As an Admin NCO I have had to
coordinate with others when building the calendar schedules for meetings and
conferences to prevent overlaps. Also as an Admin NCO I have had to coordinate
the reordering of supplies to ensure that supplies are never depleted. As a
Cabinets and appliances sales associate I have had to coordinate with customers
on when they were wanting to order their cabinets, countertops and appliances
to ensure that they would be delivered at a time that would work best for them.
As an Outside sales representative I have to coordinate with clients on times
that would work best for them to set up appointments to discuss their coverages
as well as their options. During my second deployment I have had to coordinate
with my unit to ensure that everyone was where they were supposed to be, when
they needed to be there. I also coordinated with my team to ensure that
we meet before and after missions to discuss the game plans. When working for
Best Buy Geek Squad I had to coordinate phone calls to customers whose
equipment came in to determine when the equipment was going to be picked up.
While working for Allied Insurance I had to coordinate with work to ensure that
I was working at times when there was going to be high call volumes, and to
ensure that I do not take time on those days. I also had to coordinate with
clients on effective dates of changes, coverages, as well as follow ups.
When joining the military as an Administrative assistant I had to coordinate
with my superiors on when they wanted tasks and the order that they wanted me
to complete the tasks. With the supply accountability team I have had to
coordinate with the team and the units to determine best times for conducting
inventories and reconciliations. During my first deployment I had to coordinate
with the units on when I wanted their reports turned in to ensure that I had
plenty of time to compile the information to present to my higher.
The third skill that I think
would be important in my future is being able to use critical thinking. While being in the military I have
to use a lot of critical thinking skills to determine what decisions have to be
made and when. I have also had to use critical thinking in determining problems
and trying to determine ways to solve problems. Working as a Cabinets and
Appliances sales associate I had to use critical thinking when using dimensions
for cabinets, countertops, and appliances to ensure that they are able to fit.
I also had to use critical thinking when designing kitchens and countertops in
order to be able to design a kitchen that the customer would be satisfied with.
Working as an Outside Sales Representative I had to use critical thinking when
setting up appointments to ensure the most use of time and resources. I have also
had to use critical thinking to determine a client’s needs compared to the
coverages that they currently had. During both my deployments I have had to use
critical thinking to ensure that the proper choices were being made at the
proper times. When working as a Materials Handler SGT I used critical thinking
to ensure that there were enough parts to complete the 1500 engine mission. I
also had to use critical thinking to ensure that there was enough room for the
parts and that the engines were being packaged and crated quickly enough
to meet the demands. Working at Best Buy in Geek Squad I had to use critical
thinking to complete proper diagnosis and solutions to customer’s problems.
Working at Allied I had to use critical thinking to determine which coverages
would best fit the insureds needs and price range. I would also use critical
thinking to assist with billing and policy issues. When I first joined the
military as an Administrative Assistant I used critical thinking to ensure that
the assigned tasks were being completed as quickly as possible, in the order
that they are needing to be completed. Working with the Supply Accountability
team I used critical thinking to conduct inventories as well as conducting
property book reconciliations. Working as a reports manager I had to use
critical thinking to be able to determine how many days of supply of food and
water is currently on hand and then to be able to predict future needs of my
location as well as many others.
The
fourth skill I think would be important in my future is active listening.
In all of my jobs I have had to use active listening to ensure
that I get the correct information the first time. Also being an active
listener shows others that you care and makes it better to carry on a
conversation.
The fifth skill that I think would
be important in my future is complex problem solving. As an
Admin NCO I have had to use complex problem solving to determine issues with
pay, benefits, and paperwork. Working as a Cabinets and Appliances sales
associate I have had to use complex problem solving when trying to design a
kitchen that has little to no space. I have to also use complex problem solving
when customers have provided wrong dimensions for their kitchen design and
being able to make it so that they are able to still get what they want with
the amount of space that they had to work with. Sometimes that would include reordering
or redesigning the kitchen. Working as an outside sales agent I used complex
problem solving to determine why claims hadn’t been paid, or if there were
billing issues or if the policy wasn’t written the way that the insured wanted
it written. During my last deployment I used complex problem solving to
determine issues with vehicles or personnel. As a Materials Handler SGT I
used complex problem solving to determine if and when there was shortages with
parts and what to do about the shortages. I also had to use complex problem
solving when setting up the parts warehouse and then would have half of the
space originally stated to work with. Working with Geek Squad I used complex
problem solving to determine what problems were occurring with customer’s
products and how to fix the problems. Working at Allied I used complex problem
solving to resolve billing problems as well as claim problems. I had to use
complex problem solving with billing to determine what went wrong and how to
fix it. With claim problems I had to use problem solving to determine coverages
compared to the claim that was being filled. As an administrative assistant I
used problem solving to fix paperwork submissions. Working with the Supply
Accountability Team I used complex problem solving to determine where a units
property was located, if it was located in the place where it was supposed to
be. During my first deployment I had to use complex problem solving to ensure
that Forward Operating Bases that were low on supplies would be able to get
resupplied before they were totally out.
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